Indians, says Casse, often follow Gandhi's approach to negotiation, which he called sat yagraha, firmness in a good cause. This approach combines strength with the love of truth. The successful Indian negotiator thus acts as follows:
1. Looks for and says the truth
2. Is not afraid of speaking up and has no fears
3. Exercises self-control (The weapons of the sat yagraha are within him.)
4. Seeks solutions that will please all the parties involved (Satyagraha aims to exalt both sides.)
5. Respects the other party (The opponent must be weaned from error by patience and sympathy. Weaned, not crushed; converted, not annihilated.)
6. Neither uses violence nor insults
7. Is ready to change his or her mind and differ with himself or herself at the risk of being seen as inconsistent and unpredictable
8. Puts things into perspective and switches easily from the small picture to the big one
9. Is humble and trusts the opponent
10. Is able to withdraw, use silence, and learn from within
11. Relies on himself or herself, his or her own resources and strengths
12. Appeals to the other party's spiritual identity (To communicate, the West moves or talks. The East sits, contemplates, suffers.)
13. Is tenacious, patient, and persistent
14. Learns from the opponent and avoids the use of secrets
15. Goes beyond logical reasoning and trusts his or her instinct as well as faith
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